Because a clog and a collapsed pipe look the same from the outside — and jetting them is not the same.
From a homeowner’s perspective, both a severe grease clog and a collapsed pipe cause the same symptoms: drains stop working, toilets do not flush, sewage may back up. You cannot tell the difference without looking inside the pipe.
The consequences of jetting without looking first: if the pipe has a collapsed section or a severe crack, running high-pressure water into it can dislodge material that was structurally holding things together, push waste through a pipe wall break into the surrounding soil, or make the situation significantly worse.
The camera inspection is what separates an honest diagnosis from guesswork. It’s also what separates us from companies that snake or jet without looking — because they are hoping it works, not because they know what they are dealing with.
This is not an upsell. The camera inspection is part of the job. You get the footage. It protects you as much as it protects us.
Questions about your pipes? Call Sunburst Environmental at 678-799-4389 — same-day response across Metro Atlanta and North Georgia. Or request a free estimate online.