The three questions that separate good drain jetting companies from the rest.
1. Do you camera inspect before you jet?
This should be automatic — not an add-on, not an optional upgrade, not something you pay extra for. Camera inspection before jetting is the professional standard because it tells you what you are dealing with before you run high-pressure water into the pipe. A company that jets without looking first is cutting corners. Ask this question before booking.
2. Do I get the footage?
The camera inspection video is documentation of what was found in your pipe. You should receive it — not a written summary, not a verbal report, the actual video — regardless of whether jetting follows. Any company that withholds footage, charges extra for it, or provides only a summary is treating the inspection as a black box. The footage is yours.
3. What happens if you find something you cannot fix?
The honest answer: we tell you what we found, give you the footage, and refer you to a contractor who can handle the repair. We do not charge you for a jetting job we did not do. A company that gives a vague or evasive answer to this question, or that does pipe repairs in addition to jetting (which creates a financial incentive to find repair-worthy problems), deserves more scrutiny.
Other factors worth checking
Licensed and insured — ask for a certificate of insurance before work begins. General liability and workers compensation are standard.
Same-day availability — for drain emergencies, response time matters. Ask what the typical same-day availability looks like in your area.
Quote before starting — you should know the price before the jetter runs. If the camera shows something that changes the scope, they should discuss it with you before proceeding.
What Sunburst Environmental commits to
Camera inspection before every jet. Footage yours to keep every time. Honest diagnosis even when the answer is referral, not jetting. Quote before we start. Same-day response across Metro Atlanta and North Georgia. Call 678-799-4389.
Call Sunburst Environmental at 678-799-4389 for same-day service across Metro Atlanta and North Georgia, or request a free estimate online.